Any claims for loss or damage in transit must be made within 24 hours of arrival. The customer will receive an of cancellation.
Should we be unable to provide a particular species we will include a suitable substitute for a similar price unless instructed otherwise. All pupae are quality checked and leave in A1 condition.
Tropical Pupae Cancellation Policy If a strattord wishes to cancel their pupae order it is important that advance notice of at least 72 hours is given before the shipping date, allowing the butterfly farm time to resell the pupae. Under this policy cancellations under 72 hours of the shipping date will be considered but does not guarantee cancellation.
Availability of any given species at any given time budy be guaranteed. Orders under 50 pupae will not be permitted unless agreed between yourselves and Stratford Butterfly Farm Ltd.
Pupae Our weekly availability list is put out on a Friday around midday. By placing an order, customers agree to Stratford-upon-Avon Butterfly Farms cancellation policy for tropical pupae.
Shopping Basket. After this time claims will not be permitted.
The customer will receive an confirming if the cancellation was possible. We do not sex our pupae.
Payment by invoice is available by request and upon completion of a new form. For specific genders it is at your own risk. An order cannot be cancelled if the order has already been shipped, the customer will be invoiced for the order.
Refunds will not be issued if the order was prepaid. Payment by invoice must be paid by the buyer within 30 days of the due date of the invoice.
We offer upoh pupae on a first come first serve basis. Pupae orders must be cancelled over the phone, Mon - Sun, Tel: or via sales butterflyfarm.